You'll receive your Meeting Insights report shortly after your meeting. We send the report as soon as we receive the transcript from Zoom -- which can sometimes be delayed. We've listed some common reasons for delivery delays, but you should usually receive your report within 1-2 hours of your meeting.

Cyrano.ai only receives transcripts for meetings that you host. If you are a participant in a meeting and not the host, we will not receive a transcript to analyze and won't be able to deliver a report.

​

We create and send the Meeting Insights email as soon as Zoom delivers the transcript of the meeting. It can take anywhere from as little as 20 minutes and up to several hours for the transcript to be delivered to us.

You will receive an email from Zoom when the transcript is complete -- and you should receive the Meeting Insights report at the same time.

We will not send a report for meetings under 5 minutes in recorded duration.

If you hosted a meeting and it has been several hours since the meeting ended, please review the following:​

Click on the name of a meeting, and check the status of the “Audio transcript”. If you see "transcribing..." instead of the size of the file (e.g. "42 KB" below), Zoom has not finished transcribing the file.
​

Add meeting-insights@cyrano.ai to your Contacts or Address Book to ensure deliverability.

​

If you believe there was a problem, please contact our support team at support@cyrano.ai.

​